Online Rostering: Coordinator - FAQ - Frequently Asked Questions

1. When I view the roster pages, I'm told I'm "Not Authorized" to view the page. But when I follow the login link and login correctly, I'm still told I'm "Not Authorized." Is the system broken?

   Depending on your browser page view configuration settings, your browser may not be reloading the page from the website even though the page content has changed. You can regain site access by clearing your UPA website cookies and disk cache.

   • With Mozilla or Firefox, adjust your settings to reload the page each time you view it by selection File -> Preferences (Mozilla -> Preferences on a Mac) -> Advanced -> Cache and selecting "Clear Disk Cache"
   • For IE, adjust the settings to fetch pages every time you load the page. You can do this on the Tools -> Internet Options -> Temporary Files window, by selecting "Clear Files".

   If you have an inexpensive fast Internet connection, you may also consider reloading the page each time you view it:

   • With Mozilla or Firefox, adjust your settings to reload the page each time you view it by selection File -> Preferences (Mozilla -> Preferences on a Mac) -> Advanced -> Cache and selecting "Every time I view a page."
   • For IE, adjust the settings to fetch pages every time you load the page. You can do this on the Tools -> Internet Options -> Temporary Files -> Settings window, by selecting "Every time you view a page".

   If you continue to have difficulties, please contact the UPA more help.