- I have players listed as "Incomplete" on my roster because they need to sign a waiver or need to pay dues. Can I / Should I still submit the roster?
You can, and should, still submit the roster to the UPA. Your players will need to follow up on their incomplete statuses by paying dues or signing waivers.
- I added a player to my roster, but she shows up as "Not Found." I know I have her name correct, and she's been a UPA member since 2002. Why can't the system find her?
Please review the reasons and resolutions for "Not Found" players page for additional help.
- When I view the roster pages, I'm told I'm "Not Authorized" to view the page. But when I follow the login link and login correctly, I'm still told I'm "Not Authorized." Is the system broken?
Depending on your browser page view configuration settings, your browser may not be reloading the page from the website even though the page content has changed. You can regain site access by clearing your UPA website cookies and disk cache.
- With Mozilla or Firefox, adjust your settings to reload the page each time you view it by selection File -> Preferences (Mozilla -> Preferences on a Mac) -> Advanced -> Cache and selecting "Clear Disk Cache"
- For IE, adjust the settings to fetch pages every time you load the page. You can do this on the Tools -> Internet Options -> Temporary Files window, by selecting "Clear Files".
If you have an inexpensive fast Internet connection, you may also consider reloading the page each time you view it:
- With Mozilla or Firefox, adjust your settings to reload the page each time you view it by selection File -> Preferences (Mozilla -> Preferences on a Mac) -> Advanced -> Cache and selecting "Every time I view a page."
- For IE, adjust the settings to fetch pages every time you load the page. You can do this on the Tools -> Internet Options -> Temporary Files -> Settings window, by selecting "Every time you view a page".
If you continue to have difficulties, please contact the UPA more help.
- Can I copy a roster from one event to the next? I'd like to use my last roster for sectionals.
Yes, you can. Create a new team as normal. Before you add any players, there will be an "Import Players" link. After selecting this link, you'll see a list of teams you have been on previously that you have permission to import into a new team. Select the team you want to import.
Please note: when you import a team, all team members are imported. Each of these players will receive notification of being placed on the new roster.
For Club Mixed, Open and Women's teams, you will not need to create new rosters for the Club Championship Series Regional or Championships events. The UPA will copy the rosters to the new events.
- I have my players' UPA numbers. Why do I need to enter their names, too? Why can't the system just find the players based on their UPA numbers?
We ask you enter the player's name and UPA ID so that we're sure you know you're entering the correct player to your roster.
We check each player's name against the UPA ID, and let you know if said player is Not Found. One reason the player could be Not Found is because the name doesn't match the UPA ID (please see the Player Not Found information page for other reasons and their resolutions). This check is necessary, because people often do not recall their UPA numbers correctly, or numbers in them are accidently transposed.
Worse, in some cases, we don't have current contact emails for the players. As a result, we wouldn't be able to tell these players they've been put on an incorrect roster without the name check.
So, we ask for this additional check and require a player's name and UPA ID before adding a player to a roster.
While you're here, please make sure your UPA information is up to date!.
- I'm trying to sign up my college team for the club series, but I don't have all my players' UPA IDs. Can I still submit a partial roster?
If you are trying to submit a partial roster for the college deadline extension: You do not have to follow the "submit roster" step in the online rostering process until you have your full roster (prior to the late registration deadline). However, you must have at least one player entered on the online roster (or paper roster turned into HQ) prior to Aug 26th. Go ahead and enter at least one player and HQ will be able to view that partial roster. Remember you must meet all of the requirements to receive the deadline extension (see http://www.upa.org/club/2005_club/series_guidelines#rce).
- I have my players' SSNs. Will that be sufficient? Can I use them instead of UPA IDs?
If you have only your players' SSNs, you will need to submit a paper roster. The online rostering system uses only UPA IDs.
- What Section do I chose for my Masters Regionals or Youth Championship Series event? Masters Regionals and Youth Championship Series events do not have Sections associated with them. The value "N/A" is sufficient when creating a new roster for these events.
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I have an international player coming who is not a UPA member. We plan to do a one-tournament membership for him (like we did last year on the paper roster). How can I add him to my online roster without a number?
If your player has ever been on a UPA roster, even with a one-time membership, he has a UPA ID number. Use this UPA number. Your player can login to the UPA website to retrieve the number (if an email address was provided last year). If an email address wasn't provided (for example, if the previous team used a paper roster), your player can call the UPA to retrieve it, or send an email to info@upa.org to retrieve it.
If your player hasn't participated in any previous UPA event, and doesn't have a UPA membership, he can still create a UPA account, receive a UPA number, and sign up with that number.